Program 41 : ACD Setup
41-11 : VRS Delay Announcement
Level:
SA
Description
Use Program 41-11 : VRS Delay Announcement to assign the VRS message number to use as the
message source for the 1st and 2nd Delay Announcement Messages. Refer to Program 41-08 for
more on setting up the ACD overflow options.
This program is activated when the delay announcement source and options are assigned as VRS in
Program 41-08-03.
Input Data
ACD Group No. 1 ~ 8
Item
No.
Item Input Data Description Default
01 Delay Message Start
Timer
0 ~ 64800 (seconds) Input the time before the 1st Delay Mes-
sage Starts.
0
02 1st Delay Message
Number
0 ~ 101
0 = No Message
101 = Fixed Message
Input the VRS Message to be played as
the 1st Delay Message.
0
03 1st Delay Message
Sending Count
0 ~ 255 Input the number of times the 1st Delay
Message is sent. If set to 0, the message
is not played.
0
04 2nd Delay Message
Number
0 ~ 101
0 = No Message
101 = Fixed Message
Input the VRS Message to be played as
the 2nd Delay Message.
0
05 2nd Waiting Message
Sending Count
0 ~ 255 Input the number of times the 2nd Delay
Message is sent. If set to 0, the message
is not played.
0
06 Tone Kind at Message
Interval
0 = Ring Back Tone
1 = MOH Tone
2 = BGM Source
Input what is heard between the Delay
messages.
0
07 ACD Forced Discon-
nect Time after the
2nd DelayMessage
0 ~ 64800 (seconds)
(0 = No Disconnect)
Set the time, after the last 2nd Delay Mes-
sage is played, before the call is discon-
nected.
60
08 Queue Depth An-
nouncement
0 = Disable
1 = After 1st (1st)
2 = After 2nd (2nd)
3 = After 1st and 2nd
(1st and 2nd)
Input when the Queue Depth Announce-
ment is played.
0
Conditions
None
ISSUE 1.0
SL2100
ACD Installation Manual 4-53
Program
41
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