ACD Assignment Worksheet (41-02-01)
ACD Num-
ber (1-128)
Extension
Number
For each extension number, enter ACD Group for each work period (WP)
(41-05-01)
WP 1 WP 2 WP 3 WP 4 WP 5 WP 6 WP 7 WP 8
SECTION 4 ARRANGE TRUNKS INTO INCOMING RING GROUPS
ACD can be set to automatically answer incoming calls.
Incoming trunk calls can automatically route to specific ACD Group (128 trunks ports and 50 Ring
groups are available). These types of calls ring directly into the ACD Group without being transferred
by a co-worker or the Automated Attendant. Calls can route directly to ACD:
• Assign the trunk to an Incoming Trunk Ring Group (in this section).
• Set up the trunk work schedules (Refer to DETERMINE TRUNK WORK SCHEDULES on
page 2-7.)
• Assign Incoming Ring Groups to ACD Groups (Refer to ASSIGN INCOMING TRUNK RING
GROUPS TO ACD GROUPS on page 2-8.)
DISA, DID and tie trunks can ring an ACD master number directly.
Use the Table 2-7 ACD Incoming Trunk Ring Group Worksheet (22-05-01) on page 2-7 and the
sample below when completing this step.
1. Determine which trunks you want answered by ACD Groups.
In the Trunk Port column of the worksheet, enter the number of each trunk you want ACD to
automatically answer. In the example below, trunks 1 and 2 will be automatically answered by
ACD.
2. Assign the trunk ports to Incoming Ring Groups.
In the Incoming Ring Group columns, enter the Incoming Trunk Ring Group for each trunk port,
for each Night Service mode. Trunks that have the same basic function and that will be assigned
the same priority in ASSIGN INCOMING TRUNK RING GROUPS TO ACD GROUPS on
page 2-8 should be in the same incoming Ring Group.
For example, if you have trunks 1~4 that will be primarily answered by the same ACD Group, put
trunks 1~4 in the same incoming group.
You can mix assignments if the trunks have different functions during the different Night Service
modes.) In the example below, trunk 1 is in incoming group 2, while trunk 2 is in incoming group 3.
ASSIGN INCOMING TRUNK RING GROUPS TO ACD GROUPS on page 2-8 sets the Incoming
Trunk Ring Group priority. Priority groups always have precedence over normal groups.
For example, if a call from a priority group rings in when while a normal group call is already
ringing, ACD services the priority call first. ACD services multiple priority calls on a first-come, first-
served basis. Keep this in mind when assigning the trunk ports to incoming Ring Groups.
Table 2-6 Sample ACD Incoming Trunk Ring Group Worksheet (22-05-01)
Sample ACD Incoming Trunk Ring Group Worksheet (22-05-01)
Trunk
Number
Incoming Ring Group
Day Night Rest Midnight Day 2 Night 2 Rest 2 Midnight
2
1 2 2 2 2
2 3 3 3 3
SL2100 ISSUE 1.0
2-6
Setting Up ACD for the First Time
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