Table 2-7 ACD Incoming Trunk Ring Group Worksheet (22-05-01)
ACD Incoming Trunk Ring Group Worksheet (22-05-01)
Trunk
Number
Incoming Ring Group
Day Night Rest Midnight Day 2 Night 2 Rest 2 Midnight
2
SECTION 5 DETERMINE TRUNK WORK SCHEDULES
Trunk Work Schedules are similar to normal ACD Work Schedules except that they apply only to
trunks assigned to ACD groups. Refer to ASSIGN INCOMING TRUNK RING GROUPS TO ACD
GROUPS on page 2-8. The Trunk Work Schedule allows you to divide a day into segments (called
Work Periods) to determine when trunks route to ACD Groups. You can set as many as four Work
Schedules, with up to eight Work Periods in each Work Schedule. Each day of the week has one
Trunk Work Schedule, but different days can share the same schedule.
For example, Monday-Friday can have the same daily schedule where Work Period 1 lasts from 8:00
AM to 5:00 PM. Saturday can have a Work Period 1 lasting from 8:00 AM to 1:00 PM. Use the
Table 2-9 Trunk Work Schedule Worksheet (41-06-01) on page 2-8 and the sample below to set up
Trunk Work Schedules.
1. Designate a worksheet for each Trunk Work Schedule.
Make additional copies of the Table 2-9 Trunk Work Schedule Worksheet (41-06-01) on
page 2-8 so you will have one worksheet for each Work Schedule.
In the upper right corner of each worksheet, write the number of the corresponding Trunk Work
Schedule (1~8). The sample worksheet below is for Trunk Work Schedule 1.
ISSUE 1.0
SL2100
ACD Installation Manual 2-7
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