NEC SL2100 - 3.2 Technical Specifications

Sample ACD Incoming Trunk Ring Group Assignment Worksheet (41-03-xx)
P Trunk priority (0 = Normal, 1 ~ 7 = Priority) (41-03-03)
WP1 WP2 WP3 WP4
ACD N P ACD N P ACD N P ACD N P
2 1 1 1 1 0 2 0 0
WP5 WP6 WP7 WP8
ACD N P ACD N P ACD N P ACD N P
Work periods use the same Work Schedules as ACD Agents. See Table 2-3 ACD Agent Work Schedule Worksheet
(41-05-01) on page 2-3.
Table 2-12 ACD Incoming Trunk Ring Group Assignment Worksheet (41-03-xx)
ACD Incoming Trunk Ring Group Assignment Worksheet (41-03-xx)
Incoming Trunk Ring Group (22-05-01)
For each work period (WP 1-8) enter:
ACD ACD Group that should answer the Incoming Ring Group trunks (ACD Groups: 1-8)
(41-03-01)
N Night Announcements (0 = Disable, 1 = Enable) (41-03-02)
P Trunk priority (0 = Normal, 1 ~ 7 = Priority) (41-03-03)
WP1 WP2 WP3 WP4
ACD N P ACD N P ACD N P ACD N P
WP5 WP6 WP7 WP8
ACD N P ACD N P ACD N P ACD N P
Work periods use the same Work Schedules as ACD Agents. See Table 2-3 ACD Agent Work Schedule Worksheet
(41-05-01) on page 2-3.
SECTION 7 BASIC PROGRAMMING
Program No. Program Name / Description
11-13-01 through
11-13-06
Service Code Setup (For ACD)
If required, customize the service codes used with the ACD feature.
11-17-01 ACD Group Pilot Number
Enter the master number, up to eight digits, for each ACD Group (1~8). Try to use entries that are
not part of your normal extension numbering range.
15-07-01 Programmable Function Keys
Assign an ACD Log In/Log Out key (code *10) for one-button Log In/Log Out operation.
20-06-01 Class of Service for Extensions
Assign a Class of Service (1~15) to an extension.
22-05-01 Incoming Trunk Ring Group Assignment
Assign each trunk that should directly ring an ACD Group to an Incoming Trunk Ring Group (1~50).
Then, use Program 41-03-xx to assign Incoming Trunk Ring Groups to ACD Groups for each Work
Period.
41-02-01 ACD Group and Agent Assignments
For each ACD extension number, assign an ACD Group (1~8). An ACD Group number is assigned
to each Work Period number (1~8).
SL2100 ISSUE 1.0
2-10
Setting Up ACD for the First Time