ACD Overflow Options Worksheet
ACD Overflow Options Worksheet (41-08)
ACD ACD Group you want to program (1-8)
Overflow
Mode
ACD Overflow Mode [Program 41-08-01]
0 = No overflow with no announcements
1 = Overflow with no announcements
2 = No overflow with 1st announcement only
3 = No overflow with 1st and 2nd announcements
4 = Overflow with 1st announcement only
5 = Overflow with 1st and 2nd announcements
8 = No overflow with 2nd announcement only
9 = Overflow with 2nd announcement only
Overflow
Dest.
ACD Overflow Destination [Program 41-08-02]
0 = No Setting, 1~8 = ACD Group, 9 = Overflow Table (Program 41-09), 10 = Voice Mail Integration, 11 = Sys-
tem Speed (Program 41-08-04), 12 = Incoming Ring Group (41-08-06).
Multiple
Overflow
Dest.
ACD Overflow Destination Priority (1-8 = ACD Groups 1-8) [Program 41-14-03]
Type ACD Announcement Type [Program 41-08-03]
1 = From VRS, 2 = InMail
Source Source for ACD Announcement (not applicable to modes 0 and 1)
VRS (see Program 41-11-02 and 41-11-04)
InMail (see Program 41-19-02 and 41-19-04)
ACD Over-
flow
Mode
(41-08-0
1)
Over-
flow
Dest.
(41-08-0
2)
Overflow Destination Priority
(41-14-03)
1st ACD Announce-
ment
2nd ACD Announce-
ment
1 2 3 4 5 6 7 Type
(41-08-03)
Source
(41-11-02)
(41-19-02)
Type
(41-08-03)
Source
(41-11-04)
(41-19-04)
1
2
3
4
5
6
7
8
Conditions
• The queue Announcements will not play to a caller when agents are available and ringing.
• After recording the VRS overflow message, the VRS may have to be reset before the message will
be played.
• InMail can be used to play Delay Announcements.
• When all InMail talk paths (ports) are simultaneously being accessed by an InMail Mailbox
subscribers or Voice Mail Delay Announcements, or combination of the two, the next incoming call
to the InMail will Ring No Answer until an available talk path becomes idle (First Come – First
Served).
Default Settings
• ACD not set up.
ISSUE 1.0
SL2100
ACD Installation Manual 3-21
O
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