Program 41 : ACD Setup
41-02 : ACD Group and Agent Assignments
Level:
SA
Description
In Program 41-02 : ACD Group and Agent Assignments, to set the name of Speed Dial Group
Name. for each ACD extension number, assign an ACD Group (1 ~ 8). An ACD Group number is
assigned to each W
ork Period number (1 ~ 8).
The assigned extension works as an ACD agent extension in the following cases:
• The trunk belonging to an ACD group receives an incoming call while an ACD agent is logged in.
• An extension transfers a call to an ACD group using the ACD group pilot number.
• An incoming call is received with a DUD/DID/DISA number which is assigned as an ACD pilot
number.
Input Data
Extension Number Up to eight digits
ACD Work Period Mode Number 1 ~ 8
Item
No.
Item Input Data Description Default
01 ACD Group No. 0 ~ 8
0 = No Setting
Designate for each incoming trunk, wheth-
er or not Night Announcement Service is
assigned.
0
Conditions
None
Feature Cross Reference
• Automatic Call Distribution (ACD)
ISSUE 2.0 SL2100
Programming Manual 2-391
Program
41
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