NEC SL2100 - ACD Queue Display Settings

Program 41 : ACD Setup
41-20 : ACD Queue Display Settings
Level:
SA
Description
Use Program 41-20 : ACD Queue Display Settings to assign the options for the ACD Queue Status
Display feature. This program allows the Queue Status Display
, and causes an alarm to sound, when
the parameters in this program are met.
Input Data
ACD Group No. 1 ~ 8
Item
No.
Item Input Data Description Default Related
Program
01 Number of Calls
in Queue
0 ~ 128
0 = No Display
Set the number of calls that can ac-
cumulate in the ACD queue before
the Queue Status Display (and op-
tional queue alarm) occurs.
0
02 Queue Status
Display Time
0 ~ 64800 (seconds)
Set the time the Queue Status dis-
play remains on the telephone dis-
play.
5 (seconds)
03 Queue Status
Display Interval
0 ~ 64800 (seconds) Determine whether or not an incom-
ing call to a trunk ring group should
follow a priority assignment. Set the
time that refreshes the Queue Sta-
tus Alarm time in queue display and
causes the optional queue alarm to
occur on phones active on a call,
logged out, or in wrap-up.
60 (seconds)
04 ACD Call Waiting
Alarm
0 = Disable (Off)
1 = Enable (On)
Enable/Disable the queue alarm. 0
05 ACD Call Waiting
Alarm Hold Time
0 ~ 64800 (seconds) Set the time the Call Waiting Alarm
should sound.
0
06 Number of calls
to switch the
state of ACD
Queue Alarm
Display Key
0 ~ 128
0 = Not switch
0 41-20-01
Conditions
None
Feature Cross Reference
• Automatic Call Distribution (ACD)
SL2100 ISSUE 2.0
2-410 Program 41 : ACD Setup
Program
41