NEC Univerge SV9100 - Group and Agent Assignments

Issue 1.0
SV9100 Programming Manual 2-503
Description
In Program 41-02 : Group and Agent Assignments, for each extension number, assign an Group
(1~64). A Group number is assigned to each Work Period number (1~8).
The assigned extension works as an agent extension in the following cases:
 The trunk belonging to an group receives an incoming call while an agent is logged in.
 An extension transfers a call to an group using the group pilot number.
 An incoming call is received with a DID/DISA number which is assigned as an pilot number.
Conditions
None
Feature Cross Reference

Contact Center
Program 41 : ACD Setup
41-02 : Group and Agent Assignments
Level:
SA
Input Data
Extension Number 001 ~ 960
Item
No.
Work Period Mode Number Group No. Default
01 1~8 0~64
0 = No setting
0