NEC Univerge SV9100 - Threshold Overflow

Issue 1.0
SV9100 Programming Manual 2-523
Description
Use Program 41-16 : Threshold Overflow to define the value of the threshold call overflow and the
mode for each group.
Conditions
None
Feature Cross Reference

Contact Center
Program 41 : ACD Setup
41-16 : Threshold Overflow
Level:
SA
Input Data
Group No. 01~64
Item
No.
Item Input Data Default
01
Number of Calls in Queue
Define the maximum number of calls allowed
in the queue before overflow occurs.
0~400
0 = No Limitation
0
02
Operation Mode for Queue
Define how the system should handle calls
when the number of calls in queue exceeds
the threshold.
0 = The last waiting call is
transferred
1 = The longest waiting call is
transferred
2 = Send Busy Tone
0