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Guide to Feature Programming
Service Code Setup (for Service Access) –
Barge-In
Determine what the service code should be for
an internal party to use the Barge-In feature.
MLT, SLT
0 ~ 9,
*
, # Maximum of eight
digits
Single Digit Service Code Setup – Barge-In
Customize the one-digit Service Codes used for
Barge-In.
0 ~ 9,
*
, # Maximum of one digit
Programmable Function Keys
Assign functions to multiline terminal line keys.
Line Key 1 ~ 48
0 ~ 99 (Normal Function Code
851 by default)
*
00 ~
*
99 (Appearance
Function Code) (Service Code
852 by default)
System Options for Multiline Telephones –
Contact Centre Monitor for Business Mode
Select whether or not Contact Centre Call
Monitor provided in the Contact Centre Mode
works in normal business mode.
0 = Off (Contact Centre Mode)
1 = On (Business Mode)
Class of Service for Extensions
Assign a Class of Service (1 ~ 15) to
extensions.
Day Night/Mode: 1 ~ 8
Class of Service of Extensions
(1 ~ 15)
Extension port
101 = Class 15
All other
extension port =
Class 1
Class of Service Options (Incoming Call
Service) – Call Queuing
Turn Off or On an extension ability to have calls
queued if a call rings the extension when it is
busy.
This setting must be Disabled (0) for the Call
Monitoring Enhancement to function.
Program 20-13-06 must be set to 0 (Off) for
this feature to work.
Class of Service Options (Supplementary
Service) – Barge-In Monitor
Enable the extension Barge-In for Speech
mode or Monitor mode (i.e., Barge-In initiator).
Class of Service Options (Supplementary
Service) – Barge-In, Initiate
Turn Off or On an extension user ability to
barge-in on other's calls.