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Class of Service Options (Supplementary
Service) – Privacy Release by Pressing Line
Key
Turn Off or On a user ability to press a line key
to barge into an outside call. The Barge-In
feature must be enabled if this option is used.
Class of Service Options (Supplementary
Service) – Group Listen
Turn Off or On an extension user ability to use
Group Listen.
Class of Service Options (Supplementary
Service) – Busy on Seizing Virtual Extension
If set to 1, you can call a busy extension which
is talking on a virtual extension key. Program
20-13-06 (Call Waiting) must be set to off for
this option to work.
Class of Service Options (Supplementary
Service) – Allow Class of Service to be
Changed
Turn Off or On the ability of an extension COS
to be changed via Service Code 677.
Class of Service Options (Supplementary
Service) – Paging Display
Turn Off or On an extension user ability to
display paging information.
Class of Service Options (Supplementary
Service) – Background Music
Allow/Deny an extension user to turn
Background Music on and off.
Class of Service Options (Supplementary
Service) – Connected Line Identification
(COLP)
Define the supplementary feature availability for
each extension Class of Service (COS).
Class of Service Options (Supplementary
Service) – Deny Multiple Barge-Ins
Turn Off or On an extension user ability to have
multiple users Barge-In to their conversation.
Class of Service Options (Supplementary
Service) – Contact Centre Supervisor’s
Position Enhancement
This option must be on for the operator to use
service codes in Program 11-13-10 through
Program 11-13-13.
Class of Service Options (Supplementary
Service) – Block Manual Off-Hook Signaling
Turn Off or On an extension user ability to block
off-hook signals manually sent from a
co-worker.
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