NEC Univerge SV9100 - Page 269

269
Related Features
 Direct Inward Dialing (DID)
 Music on Hold
 Night Service
 InMail
 Voice Mail Integration (Analog)
Guide to Feature Programming
Program
Number
Program Name/Description
Input Data
Default
11-13-01
Service Code Setup (for Contact Centre) –
Contact Centre LogIn/Log Out (for KTS)
Assign for multiline terminals and single line
telephones.
MLT, SLT
Maximum of eight digits
0 ~ 9,
*
, #
* 5
11-13-02
Service Code Setup (for Contact Centre) –
Contact Centre Log Out (for SLT)
Assign for single line telephones.
SLT
Maximum of eight digits
0 ~ 9,
*
, #
655
11-13-03
Service Code Setup (for Contact Centre) –
Set Contact Centre Wrap-Up Time (for SLT)
Assign for single line telephones.
SLT
Maximum of eight digits
0 ~ 9,
*
, #
656
11-13-04
Service Code Setup (for Contact Centre) –
Cancel Contact Centre Wrap-Up Time (for
SLT)
Assign for single line telephones.
SLT
Maximum of eight digits
0 ~ 9,
*
, #
657
11-13-05
Service Code Setup (for Contact Centre) –
Set Contact Centre Off Duty (for SLT)
Assign for single line telephones.
SLT
Maximum of eight digits
0 ~ 9,
*
, #
658
11-13-06
Service Code Setup (for Contact Centre) –
Cancel Contact Centre Off Duty (for SLT)
Assign for single line telephones.
SLT
Maximum of eight digits
0 ~ 9,
*
, #
659
11-13-08
Service Code Setup (for Contact Centre) –
Agent ID Code Login
Assign to allow an AIC Agent to log into a
group.
MLT, SLT
Maximum of eight digits
0 ~ 9,
*
, #
No Setting
11-13-09
Service Code Setup (for Contact Centre) –
Agent ID Code Logout
Assign to allow an AIC Agent to log out of a
group.
MLT, SLT
Maximum of eight digits
0 ~ 9,
*
, #
No Setting
11-13-10
Service Code Setup (for Contact Centre) –
Contact Centre Agent Login by Supervisor
Assign to allow a Contact Centre Supervisor to
log into a group.
MLT
Maximum of eight digits
0 ~ 9,
*
, #
667
11-13-11
Service Code Setup (for Contact Centre) –
Contact Centre Agent Logout by Supervisor
Assign to allow a Contact Centre Supervisor to
log out of a group.
MLT
Maximum of eight digits
0 ~ 9,
*
, #
668