12
. WARRANTY
Warranty is provided in Australia by Glen Dimplex Australia
Pty Ltd and in New Zealand by Glen Dimplex New Zealand
Ltd (together referred as “Glen Dimplex”).
This warranty is provided to the first domestic purchaser
of a Nectre wood or Stove fire (radiant or convection).
It applies for 10 years from the date of purchase from or
through an authorized Nectre Fire Distributor in relation to
each product.
The door glass, door seal, firebricks, brick retainer, and
baffle components are covered for normal use only with
a 1 (one) year warranty. Electric fans and any remote/
transmitter are warranted against failure to operate for a
period of 1 (one) year from the original date of purchase.
The warranty does not apply to discolouration of the
surface or tarnishing of chrome fittings all of which require
regular service to maintain. Any breakage or failure due to
user error is not covered under this warranty.
TYPE OF PART
WARRANTY
IN YEARS
PARTS LABOUR
Wood Fire - Firebox 10 5
Door Glass & Seal
1 1
Fire Bricks & Retainer 1 1
Baffle Components 1 1
Fans & Electrical
Components
1 1
During the warranty period, Glen Dimplex will repair or
replace (at its option) any Nectre Wood or Stove Fire
which is found to be defective in materials or workmanship.
Repairs will be carried out by an approved Nectre Heating
Service Agent.
What is covered under this warranty?
● Repair or replacement of parts
● Labour costs relating to the Wood or Stove Fire
Consumers may have additional rights under the
Australian Trade Practices Act 1974 including the
Australian Consumer Law or the Consumer Guarantees
Act 1993 New Zealand.
This warranty does not apply and will be void where:
● The Wood or Stove Fire is not installed in
accordance with AS/NZS 2918:2018 or any building
code or consent;
● The Wood or Stove Fire is not installed by a
qualified specialist installer;
● Any electrical work has not been carried out by a
Registered Electrician;
● The Wood or Stove Fire has been moved and
reinstalled, or has been modified in a manner that
is not consistent with the Installation Guide or the
Owner’s Manual;
● The Wood or Stove Fire has not been installed or
operated according to the Installation Guide and
the Owner’s Manual;
● The Wood or Stove Fire is acquired for business
use in any way.
What is not covered?
● Labour costs relating exclusively to components
not manufactured by Glen Dimplex.
● Labour costs relating to removing or replacing the
Wood Fire or Stove
● Damage caused by incorrect use or the burning of
treated or painted wood, driftwood or other fuels
which are not recommended.
● Travel costs for a distance greater than 50 km from
nearest approved Nectre Heating Service Agent.
● Defects, malfunctions or failures caused by
incorrect installation, poor installation, normal
wear and tear, misuse, neglect, accidental damage
or failure to follow operating instructions in the
Owner’s Manual (including fuel selection, product
operation and maintenance instructions), repairs
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