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Appendix B: Technical Support
Contact our technical support if you have any questions related to this product.
Countries/Regions
Support
Global
Tel: +86 755 26504400 (English Service)
Fee: Depending on rate of different carriers, IDD.
E-mail: support@neffos.com(English Service)
Service Time: 24 hours a day, 7 days a week.
Europe
Germany
Tel: +49 1806-633367 (englischsprachig)
Fee: abhängig vom jeweiligen Telefonanbieter
E-mail: support.de@neffos.com (englischsprachig)
Service Time: Mon-Fr 8: 00-17: 00; 20ct/Anruf aus dem dt. Festnetz
France
Tel: +33 (0)5 63 21 27 41
E-mail: support.fr@neffos.com
Portugal
Tel: +351 213 470 492
E-mail: suporte.pt@neffos.com
Service Time: dias úteis das 9h00 às 13h e das 14h às 18h
Italy
Tel: +390221116579
E-mail: support.it@neffos.com
Service Time: 9:00 AM to1:00PM & 2:00PM to 6:00PM, Monday to Friday.
Poland
Tel: +48 (0) 801 002 228; +48 22 360 63 90
E-mail: support.pl@neffos.com
Service Time: 9:00AM to 5:00PM, Monday to Friday.
Russia
Tel: 8 (495) 228-55-60 (Moscow and the Moscow Region)
8 (800) 250-55-60 (free call from any region of the Russian Federation)
E-mail: support.ru@neffos.com
Service Time: 10:00 - 18:00 (GMT+3), Monday to Friday.
*Except for holidays in the Russian Federation
Spain
Tel: 902 060 365
E-mail: soporte.es@neffos.com
Service Time: 9:00AM to 7:00PM, Monday to Thursday 9:00AM to
5:00PM, Friday (*Except Spanish Bank holidays) August, 8:00AM to
4:00PM, Monday to Friday.
Turkey
Tel: +90 (850) 222 00 15
E-mail: support.tr@neffos.com
Ukrain
Tel: 0 (800) 505-508
E-mail: support.ua@neffos.com
Service Time:10:00AM to 10:00PM, working day, Monday to Friday.
Middle East& Africa
United
Arab
Emirates
Tel: +971-4-3966356(Arabic & English)
E-mail: support.mea@neffos.com
Service Time: 8:30 - 22:30
Iran
Tel: +98 2189 395
E-mail: support.ir@neffos.com
Service Time: 09:00am to 17:00pm
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