SECTION 2
TROUBLESHOOTING
16
The Printhead Cartridge (continued)
System will not prime the
printhead after installing
Printhead Cartridge
(One or more of the ink
color tubes are not filling
with ink.)
Printhead nozzles dry (air pulled
through nozzles; not allowing
system to create vacuum)
Capping station not making
good seal against the printhead.
Damaged Ink Coupling
(revolver)
Toolbox displays …Low_Ink or
Ink_Out… message.
Toobox displays Ink_Error or
Ink Valve Error.
Pinched/kinked ink tube(s)
Ink Tanks may be 1/3 full or
less.
Ink Tank Issue
Printhead ink channel(s) are
clogged
Wet the Printhead nozzles using
distilled water and a wet, lint-free
cloth.
Check for obstruction. Is the Head
Media Guide in the way? Try removing
it.
Check/replaced damaged Ink Revolver.
Replace Ink Tanks.
See Service Menu, Commands Help
“nvm_hw” settings. Check to be sure
Wiper_motor = E and Pump_motor =
B.
Check/clean Sensor board on Dual
Pinch Valve.
Check ink tubes. Is the Antistatic Brush
Assy pinching tubes?
Replace ink tanks.
Replace the Ink Tank
Replace the printhead.
Ink leaking from the
printhead nozzles
Print Engine was opened to
angle greater than 60º.
Printer not level.
Excessive back-pressure within
ink system; caused by print
engine being powered-down
when not in use.
Wicking material, inside
capping station, is making
contact with the printhead
nozzles.
Opening in ink system; allowing
loss of vacuum.
Do NOT open Print Engine to angle
greater than 60º.
Make sure the Print Engine is level.
Allow print engine to remain powered-
up, when not in use, so it can routinely
cycle the pinch valve to equalize back-
pressure in the system.
Replace the capping station or the
entire service station.
Install missing Ink Tanks.
Verify that Ink Tank Latches are fully
closed and locked.
Clean Ink Couplings.
Verify that Printhead Latch is fully
closed and locked.
Check for cut in ink line(s) or damage
Ink Revolver.
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