Vision: Making users as our product designer; Creating products to meet
customer’s need
Mission: In pursuit of offering customer feature-rich and inspiring products
Core Value: Open, Honest, Enjoyment
Super User Program:
At NEQUARE, listening to and applying feedback is a critical part of what
we do. The criticism and praise we receive from our users goes straight
back to our product developers to deliver exciting new improvements. To
encourage this, we created the Super User programs. In this program,
you’ll be invited to test our products, provide us your perspective and help
us get it right. Members will get the extra warranty, exclusive discounts,
loyalty rewards and other special benefits. Join Super User by emailing us
with subject “Super User” at: vip@nequare.com
Warranty Policy:
30 days money back guarantee & 1 year warranty which send new
replacement instead of repair.
(Our warranty does not cover where a defect is the result of accident
damage, faults caused by negligent use or care, misuse, neglect,
carelessness or operation or handling of the appliance which is not in
accordance with the NEQUARE Operating Manual)
After Service:
Our Service Content fully covered:
1. Product Installation
2. Faulty Product
3. Replacement/Return
4. Other Issues
We will do our best to work with you to solve any problem you may have,
simply email us by providing your order number, the issue, and some
photos or video if need be(for us better understand you concerns) at:
support@nequare.com
ENJOY EVERY MOMENT
For any technical support/help, please contact us directly:
Email: support@nequare.com
Web: www.nequare.com
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