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* After the valid warranty period, if we determine that it is possible to repair the appliance after diagnosis,
we will repair it at your request.
Repair costs include:
Parts cost: Parts and auxiliary components
Labor charges: Cost of diagnosis, repairing, adjustments, inspection, and other necessary work
Shipping charges: Cost of picking up the malfunctioning product for repair from a customer via parcel
delivery service and cost of delivering the repaired product to the customer via parcel
delivery service
*
If you have any questions about repairs after the warranty period has expired, please contact Nespresso
Club.
* The retention period of service parts whose warranty period has expired is five years after the
discontinuation of manufacturing.
* This warranty is only valid in Japan.
*
Depending on the degree of damage or contamination caused by significant breakage or wear, or
malfunction or damage caused by inappropriate repairs or modifications, it may not be possible to repair
the appliance.
* Please contact Nespresso Club to request repairs or if you have any questions about using your
Nespresso machine.
*
Nespresso will only use the personal information that is provided by the customer when requesting repairs
for the purposes of carrying out repairs and providing other services provided for in the warranty provisions
and will not disclose such information to any third parties without your prior consent. However, when we
delegate all or part of the service to a third party, we may disclose such information to such a third party to
the extent that is required for them to perform delegated tasks. We will use personal information of
customers registered with Nespresso Club to the extent that Nespresso Club establishes separately.
If you need your Nespresso Coffee Machine to be repaired or serviced, please call:
If you register the serial number of your Nespresso coffee
machine with Nespresso Club, the warranty period will be
extended from two years to three years.
Please have the serial number ready when you register.
(The serial number is a 19 digit alpha-numeric code printed
on the bar code label attached to the a
ppliance.)
Nespresso Club
Toll-free number: 0120-57-3101, Service available 7 days a week, from 9:00 to 18:00, including
holidays
Toll-free fax number: 0120-37-0837
Nespresso K.K.
2-10-2 Higashi-gotanda, Shinagawa-ku, Tokyo 141-0022
www.nespresso.com
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