24
Troubleshooting
Videos are available on the App and on www.nespresso.com - Go to section “services”.
EN
Pairing has not succeeded.
- Check that the Bluetooth
®
on the smartphone or tablet is activated.
- Check the compatibility of your smartphone or tablet with the machine (see page 12).
- Ensure the smartphone or tablet is placed next to the machine (max distance 20 cm) during the pairing.
- Make sure to not turn on any microwave close to the machine during pairing.
If you want to unpair your machine, via the App.
- Go on the App “Name”, click on “Machine status”, then click on “Unpair this machine”.
- Click on “unpair this device” to confirm the unpairing.
- Note: In case of an unpairing, all the setups and specifications will be lost and the machine will be reset to factory settings.
No light indicator. - Check the power outlet, plug, voltage, and fuse. In case of problems, call Nespresso.
No coffee, no water.
- First use: fill water tank with warm water (max. 55° C) and run through machine according to instructions on page 13.
- Water tank is empty. Fill water tank.
- Descale if necessary; see Descaling section.
Coffee comes out very slowly.
- Flow speed depends on the coffee variety.
- Descale if necessary; see Descaling section.
Coffee is not hot enough.
- Preheat cup.
- Descale if necessary.
Capsule area is leaking (water in capsule container). - Position capsule correctly. If leakages occur, call Nespresso.
All 3 beverage buttons blinking fast.
- Machine is in error, overheating or in an environment below 0°C / 32°F. Please wait for all buttons to stop blinking, this may take a few minutes.
- If buttons still blink after a few minutes, unplug and replug the machine.
- If problem persists, call Nespresso.
Descaling alert blinking (descaling alert level 1). - Machine triggers descaling alert according beverages consumption usage. Descale machine.
Descaling alert steady light (descaling alert level 2).
- Machine triggers descaling alert according beverages consumption usage. Descale machine immediately to avoid machine performance and coffee
quality decrease.
One-Touch Order button ORANGE LED.
- Check that the machine is paired with your smartphone or tablet and that the Wi-Fi is connected to the machine. You can check the connectivity status of the
machine via the App.
- Check that an order is configured and linked to the machine via the App.
- Check if an order is already ongoing. The One-Touch Order button will be active again once your current order is shipped.
Irregular blinking. - Send appliance to repair or call Nespresso.
No coffee, just water runs out (despite inserted capsule).
- In case of problems, call Nespresso.
All 4 buttons blinking alternatively (from front to back).
- Firmware update in progress. Please wait a few minutes until the update has been completed. During this time the machine cannot be used.
Once update has been completed, blinking will stop and machine will switch off.
matthew.parker@hogarthww.com
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