NetApp FAS User Manual

Step 7: Return the failed part to NetApp
After you replace the part, you can return the failed part to NetApp, as described in the
RMA instructions shipped with the kit. Contact technical support at
NetApp Support, 888-
463-8277 (North America), 00-800-44-638277 (Europe), or +800-800-80-800
(Asia/Pacific) if you need the RMA number or additional help with the replacement
procedure.
Replace SSD Drive or HDD Drive - AFF A220 and FAS2700
You can replace a failed drive nondisruptively while I/O is in progress. The procedure for
replacing an SSD is meant for non-spinning drives and the procedure for replacing an
HDD is meant for spinning drives.
When a drive fails, the platform logs a warning message to the system console indicating which drive has
failed. In addition, both the fault LED on the operator display panel and the fault LED on the failed drive are
illuminated.
Before you begin
• Follow best practice and install the current version of the Disk Qualification Package (DQP) before
replacing a drive.
•
Identify the failed disk drive by running the
storage disk show -broken command from the system
console.
The failed drive appears in the list of failed drives. If it does not, you should wait, and then run the
command again.
Depending on the drive type and capacity, it can take up to several hours for the drive to
appear in the list of failed drives.
• Determine whether SED authentication is enabled.
How you replace the disk depends on how the disk drive is being used. If SED authentication is enabled,
you must use the SED replacement instructions in the ONTAP 9 NetApp Encryption Power Guide. These
Instructions describe additional steps you must perform before and after replacing an SED.
• Make sure the replacement drive is supported by your platform. See the
NetApp Hardware Universe.
• Make sure all other components in the system are functioning properly; if not, you must contact technical
support.
About this task
Drive firmware is automatically updated (nondisruptively) on new drives that have non current firmware
versions.
When replacing several disk drives, you must wait one minute between the removal of each failed disk drive
and the insertion of the replacement disk drive to allow the storage system to recognize the existence of each
new disk.
Procedure
Replace the failed drive by selecting the option appropriate to the drives that your platform supports.
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NetApp FAS Specifications

General

Brand	NetApp
Model	FAS
Category	Disk array system
Language	English