NextBase Gallery 13-S - Page 22

Nextbase Gallery 13 - S - User’s Guide
PHENOMENON SOLUTION
Cannot turn on
the Gallery 13-S
1. Use the adapter to supply power.
Blurred Image
1. Check the original size and quality of the pictures.
Video doesn't play
1. Check video format is MPEG1, MPEG2 or MPEG4
(other format not compatible, no sound when playing
video)
Blurred or no picture
1.Smashed screen.
2. Non warrantable damage.
Pixel failure
1. The LCD screen contains 336,960 pixels. Pixels can
fail during normal product life. 1 pixel=0.00007%
failure rate. One pixel failure /per year of operation is
considered normal and not a cause for concern.
A Liquid Crystal Display (LCD) screen is a multilayer complex component.
Linder the tough outer plastic layer, the glass sandwich beneath holds the LCD crystals in
place, which are themselves suspended in fluid. In the unfortunate event of an accident,
particularly a sharp localized impact, the glass will break. The tough plastic outer sheet on
the surface of the glass keeps all the glass intact underneath, preventing shards from
falling out. This is a specific safety feature, particularly implemented for the younger user
and also for in-car use. The broken glass normally shows signs of the impact mark and
also cracks radiating away. The resultant fluid leakage renders the panel inoperable.
Symptoms are often a dark round mark, a white screen without picture and maybe some
multicolored lines. Depending on the individual break, an element of the TV picture may
remain for a while, but not for long, as the fluid leaks away. Some inky black staining may
also appear upon the crack lines, as the fluid escapes.
Unfortunately a break of this nature is not covered under the manufactures warranty, as it
is accidental damage to the product, rather than an original defect from manufacture.
Please see below for some sample images of broken LCD panels for reference.
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