Ninebot KickScooter E2 Plus - Common Failures; Troubleshooting Guide

5
Common Failures
Possible causesError code Solution
Bluetooth communication failure
Abnormal 1A phase current sampling of motor
Abnormal 1B phase current sampling of motor
Abnormal 1C phase current sampling of motor
Abnormal throttle hall sampling
Abnormal brake hall sampling
Abnormal default voltage
Abnormal data writing/reading
Incorrect FLASH operation
Default S/N
Abnormal battery temperature
Abnormal controller temperature
Abnormal motor temperature
Motor not calibrated
Abnormal bus current sampling
Motor phase loss
Motor stalled
Check the connection of the dashboard communication
wire and the control cable, or contact after-sales service
or an authorized dealer.
Please contact after-sales service or an authorized
dealer.
Please contact after-sales service or an authorized
dealer.
10
11
12
13
14
15
24
26
31
35
39
40
41
42
45
50
52
Check whether the KickScooter's S/N is the default S/N.
Check the working environment of battery, or contact
after-sales service or an authorized dealer.
Controller temperature is too high, please contact
after-sales service or an authorized dealer.
Please contact after-sales service or an authorized
dealer.
Check whether the wire connected with the motor and
the controller is loose, or contact after-sales service or an
authorized dealer.
Check whether the KickScooter is overload, or contact
after-sales service or an authorized dealer.
Check whether the throttle is pressed when powered on,
or contact after-sales service or an authorized dealer.
Check whether the breke lever is squeezed when
powered on, or contact after-sales service or an
authorized dealer.
Check whether the wire connected with the battery cable
and the controller is loose, or contact after-sales service
or an authorized dealer.