Symptom Possible cause Possible solution
Music cuts off or skips. The combination of writing software and hardware
might not match; or the writing speed, writing depth,
writing width, etc. might not match the specifications.
Create a disc using a different writing speed settings,
etc.
The system skips the selected track and moves to the
next track.
A non-MP3/WMA file is given an extension of ".MP3", ".
WMA", ".mp3" or ".wma".
Prepare MP3/WMA files.
The system plays back a file that is prohibited due to
copyright protection.
Prepare playable files.
The tracks do not play back in the desired order. The folder locations in the disc are changed by the
writing software while the files are written in the disc.
Check the settings of the writing software, and create a
new disc.
Troubleshooting guide/General system information 10-17
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