TROUBLESHOOTING GUIDE
Symptom Cause and Countermeasure
Cannot access Siri Eyes Free
from switch on the steering
wheel
Check if a Bluetooth® connection is established between the iPhone® and the system.
Check if Siri is enabled on the device. On your phone, go to Siri setting.
Check that Siri can be accessed from the device lock screen. This can be set in the settings menu of your phone.
Models without navigation system:
Check the settings for Siri Eyes Free activation on the vehicle audio system. If the setting is “Long Press”, you must push and
hold the
/ TALK switch on the steering wheel for more than 1.5 seconds to start Siri Eyes Free. If the setting is
“Short Press”, a short push and release of the switch should start Siri Eyes Free.
Audio Source does not change
automatically to iPod® or
Bluetooth® Audio mode
For best results, use the native Music app. Performance of music control function while using Podcasts, Audiobook or other 3rd
party music apps may vary.
For best results, play media already stored on your device. Streaming music or playback from cloud storage may degrade
performance.
Switch the source manually by pressing the AUX or MEDIA button on the vehicle audio system or the SOURCE select switch on
the steering wheel.
Play, pause, next track, previous
track or play timer does not
work
For best results, use the native Music app. Performance of music control function while using Podcasts, Audiobook or other 3rd
party music apps may vary and is controlled by the device.
Cannot hear any music/audio
being played back from a con-
nected iPhone®
Check that the audio source is set to Bluetooth® Audio or iPod® mode. A USB connection is required for iPod® mode.
Cannot hear map turn-by-turn
direction guidance from a con-
nected iPhone®
Check that the audio source is set to Bluetooth® Audio or iPod® mode. A USB connection is required for iPod® mode.
Cannot receive text message
notifications on the vehicle au-
dio system
Check if “Send Notifications” is enabled on your phone. On the phone, go to Bluetooth® settings. Find the device name, like “My
Car”. Press the info button. Turn on “Show Notifications”.
Cannot reply to text message
notifications by Siri Eyes Free
After receiving an incoming text message, follow on-screen guidance. Push or push and hold the
/ TALK switch on
the steering wheel for Siri Eyes Free. After Siri Eyes Free starts, say “Text Message”.
4-80 Monitor, climate, audio, phone and voice recognition systems
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