Open Settings on your phone, choose About Phone, then select Status and choose IMEI
Information.
How are software updates delivered to my Nokia
smartphone?
Google’s Security Patches are released monthly and depend on the hardware in your phone.
As these releases have specific hardware dependencies, we will need to ensure your phone is
fully supported before we can test and release those to the operator. Once the quality has been
assured, the Security Patch will be delivered to your phone. Due to this, the Security Patches are
dependent upon your device model, operator and also your location.
As the Security Patches are designed to enhance security, we advise all our customers to install
them as soon as convenient.
Where can I get support for my Lumia smartphone?
There are two main resources that provide support for Lumia phones. For general support and
information, you can visit Microsoft Mobile devices help page. For troubleshooting and repair
queries, you can visit B2X and search for your Lumia model.
Why does my phone feel warm when it's charging or when
I'm using it?
It is normal for the phone to become warm sometimes during charging or when the phone is
being used extensively (multiple apps are in use, long videos, gaming etc.). Please contact
support if the problem persists, particularly if it happens outside the kind of use mentioned
above.
How do I reboot my smartphone when it’s not responding?
If your phone is unresponsive, you can perform a “soft reset” by pressing the volume up key and
the power button simultaneously for about 15 seconds (or until phone vibrates). Your phone
should then restart momentarily. This is a safe and quick way to reboot your device without
losing or erasing any data.
Will my Nokia smartphone receive security updates?
In addition to OS updates, your device will also receive regular security patches.
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