Under consumer guarantees you are entitled to a replacement or
refund for a failure of substantial character and for compensation for
any other reasonably foreseeable loss or damage. You are entitled to
have the products repaired or replaced if the products fail to be of
acceptable quality and the failure does not amount to a failure of
substantial character. Where your MMO product was supplied to you
for business purposes, consumer guarantees under the Consumer
Guarantees Act 1993 (NZ) will not apply.
2. WARRANTY
From the date the Product is sold to an end-user for the first time, as
evidenced by the original proof of purchase, in this Warranty, MMO
Warrants the Product is free from defects in materials and
workmanship (“Defect”) as follows:
(i) Twenty four (24) months for the main device;
(ii) Twelve (12) months for accessories sold separately or included in
the sales pack of the main device excluding batteries, covers, cables
and chargers; and
(iii) Six (6) months for all batteries, covers, cables and chargers,
unless otherwise specified in the Product user guide.
If you wish to claim under this Warranty during a Warranty period,
MMO will, in a reasonable time, remedy the Defect free of charge by
either repairing or replacing the defective Product or the defective
part of it at its option provided that you have informed MMO of the
Defect before the Warranty period expires. When repairing or
replacing your Product, MMO may use new or re-conditioned parts or
products. You may have other rights at local law during or after the
Warranty period. These are not excluded by this Warranty.
If you suspect that your Product may require service under this
Warranty, please first visit www.nokia.com/support and follow any
instructions on how to troubleshoot the suspected issue and how to
proceed. You can also contact us for assistance. You can find
information about how to contact MMO in the sales package or from
www.nokia.com.au/contactus (Australia) or www.nokia.co.nz/
contactus (New Zealand).
You will need to deliver your Product to a MMO authorised service
centre at your own cost. If you visit a MMO authorised service centre
for assistance under this Warranty, please remember to provide a
copy of the original proof of purchase, which should clearly indicate
the words “Tax Invoice” or the equivalent, and include the name and
ABN number (Australia) or GST number (New Zealand) of the seller,
the date of purchase, a description of the product purchased, and the
IMEI or other serial number of the product.
To the fullest extent permitted by applicable law, no repair or
replacement will renew or extend the Warranty period. Original or
replacement parts or replacement Products provided under this
Warranty will be covered by this Warranty for the remainder of the
original Warranty period or for sixty (60) days from the date of repair
or replacement, whichever is longer. You may have other rights at
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