Important: 4G/LTE might not be supported by your network
service provider or by the service provider you are using when
traveling. In these cases, you may not be able to make or receive calls,
send or receive messages or use mobile data connections. To make
sure your device works seamlessly when full 4G/LTE service is not
available, it is recommended that you change the highest connection
speed from 4G to 3G. To do this, swipe left on the start screen, and
tap
Settings > mobile+SIM. Switch Highest connection speed to
3G.
For more info, contact your network service provider.
Make an emergency call
Important: Connections in all conditions cannot be guaranteed.
Never rely solely on any wireless phone for essential communications
like medical emergencies.
Before making the call:
• Switch the phone on.
• If the phone screen and keys are locked, unlock them.
• Move to a place with adequate signal strength.
1. Press
, and tap > .
2. Type in the official emergency number for your present location.
Emergency call numbers vary by location.
3. Tap call.
4. Give the necessary info as accurately as possible. Do not end the
call until given permission to do so.
You may also need to do the following:
• Put a SIM card in the phone. If you don’t have a SIM, tap emergency
call when you get an error message about a missing SIM.
• If your phone asks for a PIN code, tap emergency call.
• Switch the call restrictions off in your phone, such as call barring,
fixed dialling, or closed user group.
• When you switch your phone on for the first time, you are asked to
create your Microsoft account and set up your phone. To make an
emergency call during the account and phone setup, tap emergency
call.
• If the mobile network is not available, you may also try making an
internet call, if you can access the internet.
Take care of your device
See the in-device user guide for important instructions on how to take
care of your device.
Do not drop, knock, or shake the device or the battery. Rough
handling can break them.
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