Option 2: Hardware key combination
- Use this option if the phone is locked and the consumer does not know the code
- Note: no warning about data loss!
- Do not advertise this feature to consumers!
Follow next steps to perform OS reset with phone keys.
Step 1
Make sure the phone is turned Off.
1. Pres
s and hold the power key
2. Ph
one vibrates (release th
e
powe
r key)
3. Pres
s and hold the volume
down key
4. Exclamation mark i
s shown
on
the scre
en (release the volume
down key)
Step 2
Input the following key
combination:
1. Volume up
2. Volume down
3. P
ower
4. Volume down
Step 3
The phone will reset and boot up
automatically
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