Nortel Meridian Mail User Manual

Meridian Mail Reporter 2.0
User’s Guide
Product release: 2.0
Document version: Standard 2.0
Date: October 1996
© 1996 Northern Telecom
All rights reserved
Printed in the United States of America
Information is subject to change without notice. Northern Telecom reserves the right to make
changes in design or components as progress in engineering and manufacturing may warrant.
AdminPlus, Nortel, Meridian Mail, Meridian Mail Reporter, ACCESS, and Meridian-1 are
trademarks of Northern Telecom. ThinkJet is a trademark of Hewlett-Packard. Microsoft Access,
Microsoft Windows, Microsoft Windows 3.1, Windows 3.11, Windows for Workgroups 3.11,
Windows NT, Microsoft Windows Terminal, and MS-DOS are trademarks of Microsoft Corporation.
Racal-Datacom is a trademark of Racal Data Communications Incorporated. OS/2 is a trademark
of International Business Machines Incorporated. Hayes Optima 144 is a trademark of Hayes
Microcomputer Products, Incorporated. pcANYWHERE is a trademark of Dynamic Microprocessor
Associates. RoboHELP is a trademark of Blue Sky Software Corporation.

Nortel Meridian Mail Specifications

General

Maximum Storage	Varies by configuration
Protocols	Proprietary Nortel protocols
Integration	Nortel Meridian PBX systems
Compatibility	Nortel Meridian telephones
Message Capacity	Varies by configuration
Recording Time	Varies by configuration
Remote Access	Yes

Summary

Chapter 1: Introducing MMR

Components of Meridian Mail Reporter

Details the three main components: Setup, Communications, and Reports.

Chapter 2: Getting Started

MMR Configuration Options

Details single site and multisite configurations for MMR.

MMR Hardware and Software Requirements

Lists minimum PC hardware and software requirements for running MMR.

MMR Package Contents and Setup

Chapter 3: Installing MMR

Installing the MMR Software

Step-by-step guide for installing MMR on Windows 95 and Windows 3.x/NT.

Post-Installation Procedures

Details changing passwords and understanding the MMR programs.

Chapter 4: Using MMR and its Online Help

Understanding MMR Programs

Describes the core MMR programs: Setup, Communications, and Reports.

Navigating MMR Online Help

Chapter 5: Alerts

Alert Overview and SEER Alerts

Security Alerts

Alerts monitoring suspicious activity, including excessive logons and thru-dialer access.

Chapter 6: System Status Reports

SEER and Channel Reports

Disk Usage Monitor Report

Analyzes system disk volume storage for messaging and multimedia applications.

Chapter 7: Traffic Reports

System Traffic Summary Report

Meridian Mail Productivity Report

Chapter 8: Voice Mail Reports

Voice Messaging and Mailbox Activity

User Responsiveness and Mailbox Analysis

Storage and User Management Reports

Class of Service (COS) Report

Chapter 9: Networking Reports

Network Activity and AMIS Reports

Chapter 10: Outcalling Reports

Outcalling Activity and Audit Trail Reports

Chapter 11: Multimedia Applications Reports

Caller Analysis and Fax Delivery Reports

Fax Audit Trail Reports

Chapter 12: Bill-Back Files

Service Usage Bill-Back Files

Chapter 13: Troubleshooting

Troubleshooting Overview and Disk Usage

Recovering from Mishaps and Errors

Details procedures for recovery from missed downloads, timeouts, and database corruption.

Installation and Post-Installation Errors

Covers error messages encountered during and after MMR installation.

Appendix A: Modem and Cable Specifications

Modem Setup and Configuration

Modem Settings for PC and Meridian Mail

Provides specific settings and commands for modems connected to PC and Meridian Mail.

Cable Requirements for System Connection

Illustrates cabling diagrams for connecting MMR PC to Meridian Mail systems.