TROUBLESHOOTING
Problems that can occur when updating an OS & sounds.
While we have taken every precaution in designing the OS to be upgraded trouble free, sometimes problems can occur. This is not
solely down to us but in almost all cases rests with the sequencer/hardware used to perform the upgrade.
If an error occurs during the upgrade process the display will show:
This is an indication that a error has occurred in the download process that does not make any sense to the Supernova II Rack.
This is not caused by the Supernova II Rack but by the transmitting device. This is caused by the software or the hardware used to
transmit the OS to the Supernova II Rack. Do what it says, switch the Supernova II Rack off & re-try.
If the problem re-occurs, then please look below.
PC’s
PC’s have the most problems. As said above this is not a fault in the Supernova II Rack but the transmitting device.
In these devices it seems to be a compound problem with hardware & software. Some applications will work with some MIDI inter-
faces & not with others.
Solution 1 is try another sequencer / application.
Solution 2 is try another MIDI interface.
Solution 3 is try another sequencer / application with a different MIDI interface.
Cubase works most of the time depending on the version & interface.
Cakewalk works sometimes depending on the version & interface.
Logic works most of the time depending on the version & interface.
Media Player works sometimes depending on the version & interface.
Freeloader works most of the time depending on the version & interface.
Some USB MIDI interfaces do seem to have problems handling this data. Please contact the manufacturer to get the latest Drivers
/ Operating systems for the interfaces. At the point of writing no USB interface known can reliably do this.
If none of this works...Try a different computer. Feel free to ask the sequencer manufacturer why large sysex files as .mid files are
incompatible with their application. (.mid files are meant to be an international standard)
Macintosh
Mac’s seem to be relatively trouble free. I have encountered some problems with older ones though. The same solutions apply.
Solution 1 is try another sequencer/application.
Solution 2 is try another MIDI interface.
Solution 3 is try another sequencer / application with a different MIDI interface.
Some USB MIDI interfaces do seem to have problems handling this data. Please contact the manufacturer to get the latest Drivers
/ Operating systems for the interfaces. At the point of writing no USB interface known can reliably do this.
If none of this works...Try a different computer. However this is rarely necessary.
To Next Page
Loading...
