Paragraph I.
TO OBTAIN TECHNICAL SUPPORT
If you have already referenced your product owner’s manual and still need help, you may contact us
by phone at +1 (800)
228-9395, by email at service@nzxt.com, or visit the NZXT Support site at
https://www.nzxt.com/customer-support.
HOW TO OBTAIN A WARRANTY SERVICE FROM NZXT
To receive a warranty service for your product when purchased directly from NZXT, you must submit a
request via the NZXT Support site outlining the problem. If a technician deems the product defective
or requiring testing, you will be required to provide a copy of your proof of purchase, which will enable
you to submit a Return Merchandise Authorization “RMA” request.
Once approved, you`ll receive an RMA number, upon which you will be asked to ship the defective
item back to NZXT with the RMA number clearly marked or labelled on the package. NZXT
recommends that appropriate measures are taken to safeguard the product from damage during
shipping.
APPLICABLE LAW AND ADDITIONAL LEGAL RIGHTS FOR CONSUMERS
This warranty gives you specific legal rights. These conditions are governed and construed in
accordance with the laws of California (with exception of its conflict of law provisions), and the
application of the United Nations Convention of Contracts for the International Sale of Goods is
expressly excluded. The non-exclusive jurisdiction of the courts of California is agreed, which means
that you may bring a claim to enforce your consumer protection rights in connection with this Global
Warranty in the country which you have your habitual residence where you may have additional
rights. These rights may vary.
For original consumers who are covered by consumer protection laws or regulations in their country,
state, or province of purchase or, if different, their country, state, or province of residence, the
benefits conferred by this warranty are in addition to all rights and remedies conveyed by such
consumer protection laws and regulations. To the extent that liability under such consumer laws can
be limited, NZXT’s liability is limited, and its sole option, to repair or replacement, either new or
refurbished, with a similar function that is equal or greater in value depending on supply.
In the United Kingdom:
For NZXT products sold to customers in the UK, during the expected lifespan of your product your
legal rights entitle you to the following:
> Up to 30 days: if your goods are faulty, then you can get an immediate refund.
> Up to six months: if your goods can’t be repaired or replaced, then you’re entitled to a full
refund, in most cases.
> Up to six years: if your goods do not last a reasonable length of time you may be entitled to
some money back.
If the person seeking to rely on the guarantee is not the original consumer, the NZXT Warranty
will cover the product in relation to that person provided that they are able to provide proof of the
transfer of the benefit of the guarantee from the original consumer.
The implied warranties under the Consumer Rights Act 2015 says that your goods must be as
described, fit for all
purposes for which such goods are usually supplied, and of satisfactory quality.
In the EU:
If you are a consumer and have your habitual residence in the EU, you additionally enjoy the
protection afforded to you by provisions that cannot be derogated from by agreement by virtue of
the law where you have your habitual residence.
WARRANTY SERVICE FROM RESELLERS
In the event that a warranty service is sought, you must provide proof of purchase (store receipt or
invoice) in order to receive the service and if deemed necessary, repair or replacement product.
In North America:
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