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OEM Tools 25896 - Warranty Policy; Product Failure and Returns; Shipping Damage Handling; Important Safety Tips

OEM Tools 25896
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2
IMPORTANT SAFETY TIPS
ALWAYS MAINTAIN A CLEAN WORK AREA. KEEP
VISITORS AND ESPECIALLY CHILDREN AWAY
FROM WORK AREA.
THIS OIL DRAIN IS TO BE OPERATED BY
PROPERLY TRAINED PERSONNEL ONLY.
OPERATION BY UNTRAINED
PERSONNEL MAY RESULT IN INJURY AND /OR
PROPERTY DAMAGE.
CALL OEM CUSTOMER SERVICE AT 1-866-458-2472
If within 90 days from date of purchase, this product fails
due to a defect in materials or workmanship, return the
product with proof of purchase, prepaid, to OEM
Warranty Dept., 3580 E. Raines Rd. #3, Memphis, TN
38118, for replacement with an item of equal or greater
value.
This warranty exc
ludes incidental/consequential
damages and failures due to misuse, abuse or normal
wear and tear. This warranty gives you specific legal
rights, and you may also have other rights, which vary,
from state to state. OEM will not be responsible for any
consequential or incidental damages arising from the
breach of this or any other warranty, whether expressed,
implied or statutory.
Some states do not allow the exclusion or limitation of
consequential or incidental damages, so the above
exclusion may not apply to you. This warranty gives you
specific legal rights. You may also have other rights
which vary from state to state.
WARRANTY POLICY
THIS WARRANTY IS EXPRESSLY MADE IN LIEU OF
ANY AND ALL OTHER WARRANTIES EXPRESSED
OR IMPLIED INCLUDING THE WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE.
independent contractor may be hired to do the repairs.
Within the warranty period, a customer should not hire
his own contractor unless it is authorized in writing by
OEM TOOLS
®
.
If it is necessary to return equipment for repairs, we will
so advise you. When returning equipment for repairs,
see that machines are properly crated and protected,
and prepay transportation.
Defective parts replaced at no charge must be returned
to OEM TOOLS
®
within 90 days of the date that the
replacement parts are shipped; otherwise, you must
pay for the replacement parts at the current selling
SHIPPING DAMAGE
If any damage is found, notify your carrier
immediately and save all packaging materials for
the carrier’s inspector to examine. Failure to
promptly report damage could result in denial of
your claim.
A trucking company’s procedure for handling damage is
as follows:
1. Immediately send out an inspector. An inspection
report is filled out on the spot, a copy of which is
given to the customer.
2. The customer has to call the carrier to request a
claim form.
3. The customer mails in the claim form.
4. The claim usually takes two (2) months to
process.
If a unit is seriously damaged, we may be able to
intervene, requesting that the damaged unit be
returned and a new unit delivered.
For Parts Or Service Contact:
OEM TOOLS
®
Customer Service
3580 E. Raines Rd. Suite 3
Memphis, TN 38028
Tel: 1-866-458-2472
Fax: 1-901-328-3671

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