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6. TROUBLESHOOTING
Problem Possible cause Solution
Power cut o during use. The battery is depleted. Charge the battery fully.
The cord is broken. Replace the cord with pads.
Only one pad is attached.
Place two pads on your skin at
the same time.
“Battery” symbol is displayed.
.
The battery is depleted. Charge the battery fully.
The adhesive surface of the gel
does not stick to skin.
The plastic lm has not been
removed.
Peel o the lm from the
adhesive surface of the gel.
The pad or your skin is wet. Air dry the adhesive surface of
the gel or skin.
The adhesive surface is
damaged.
Replace the gel.
There is too much hair on your
skin.
Shave the immediate area for
proper gel adhesion.
The gels were stored under
the high temperature, high
humidity or direct sunshine.
The gels are unable to be
used because of the storage
condition. Replace both gels.
The device or the AC adapter is
abnormally hot when charging
the battery.
The device or the AC adapter
may be damaged.
Unplug the AC adapter from
the electrical outlet and the
cord plug from the device
immediately.
is displayed.
Only one pad is attached, or
both pads are not attached.
Reattach detached pad(s) onto
the skin rmly.
The plastic lm has not been
removed.
Peel o the lm on the
adhesive surface of the gel.
The cord is not connected to
the device properly.
Connect the cord plug
correctly into the cord jack at
the bottom of the device.
The adhesive surface of gels
are dirty or dry.
Replace the gels.
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