Safety information
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describing the problem with your device. In
order to be eligible for a refund, you must
contact us within 30 days and describe in detail
how the goods were defective, damaged, or
materially different. We may choose not to
accept returns for any of the above mentioned
circumstances. In all cases, we will inspect the
product and verify the fault. To qualify for a
replacement or refund, device must be in “as
new” condition and include all original contents
of the package. We reserve the right to refuse a
refund or exchange if the product returned is
deemed to have been damaged.
Please contact OnePlus Customer Support to
request a return at oneplus.com/support.
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