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ERROR MESSAGES AND DETAILS ABOUT YOUR SYSTEM
The meter has detected a problem with
the test strip. Possible causes are test
strip damage or an incompletely lled
conrmation window.
Repeat the test with a new test strip.
Refer to blood application (see Section
3, Testing your blood glucose) or control
solution testing (see Section 5, Control
solution testing).
Meter battery is low but there is enough
power to perform a test.
When the ashing battery icon rst
appears, there is enough power for a
minimum of 100 more tests. Test results
will still be accurate, but replace the
battery as soon as possible.
The
icon ashes on the display by itself
when there is not enough battery power
to perform a test or view previous results.
Replace the meter battery.
Message What it means What to do
One of the following may apply:
You may have high glucose and have
tested in an environment near the
low end of the system’s operating
temperature range (6–44°C).
or,
There may be a problem with the test
strip. For example, it may have been
damaged or moved during testing.
or,
The sample was improperly applied.
or,
There may be a problem with the meter.
If you tested in a cool environment, repeat
the test in a warmer environment with
a new test strip; see Section 3, Testing
your blood glucose. If this error message
appears again, contact the OneTouch®
Customer Care Line at 1 800 663-5521.
If you tested in a normal or warm
environment, repeat the test with a new
test strip; see Section 3, Testing your blood
glucose. If this error message appears
again, contact the OneTouch® Customer
Care Line at 1 800 663-5521.
If you applied the sample incorrectly,
review blood application (see Section 3,
Testing your blood glucose) or control
solution testing (see Section 5, Control
solution testing) and repeat the test with a
new test strip. If the error message appears
again, contact the OneTouch® Customer
Care Line at 1 800 663-5521.
If this error message appears again, contact
the OneTouch® Customer Care Line
at 1 800 663-5521.
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