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The phone is asking for a PUK code
1. This means you have input the incorrect password 3 times or more. Contact your SIM
Card provider to retrieve your PUK code to unlock your phone.
SIM card error or no SIM card
1. Ensure you have inserted the SIM card correctly and are using the correct size SIM card.
Follow instructions previously stated for installing the SIM Card.
2. Your SIM card may be damaged or dirty, ensure you replace your SIM with your SIM
Card provider if this error occurs.
Failure to connect to the network
1. Your network signal may be weak or out of range. Contact your SIM Card provider or try
the phone in a different location to check your signal.
2. Your SIM card may be damaged, invalid or has no credit. Contact your SIM Card provider
for support.
Failure to make an outgoing call
1. Ensure you have entered the correct phone number you wish do dial.
2. Ensure you have enough credit on your SIM Card account. Contact your provider for
support.
3. Your signal strength may be weak. Check your signal strength and contact your SIM Card
provider.
Cannot hear anyone on the call
1. Ensure your call volume is adjusted to your requirements. Using the up/down keys to
adjust the volume while on calls. Or change via your user profile settings.
2. Ensure you have enough signal strength
Cannot receive calls
1. Ensure your mobile phone is switched on.
2. You have enough signal strength to receive calls.
3. Ensure you have not enabled call barring. You can find this under settings.
4. Ensure you do not have the phone in flight mode. See above for flight mode instructions.
5. Ensure your SIM card is installed correctly.
The other party cannot hear you on the call
1. Ensure your hand or fingers are not covering the Microphone.
2. Ensure you are speaking directly into the microphone.
3. Ensure the other party has their volume turn up to their desired level.
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