Optimum Contact Meridian User Manual

Laptop User Guide
Laptop User Guide – April 2012 (Luton) Page 1 of 3
Laptop User Guide
CCS NHS Trust is working with Optimum Contact to seek patient feedback via web based technology
and hand held Ipads and Laptops.
The following procedures have been prepared for the completion of surveys using the laptops.
You must NOT log on using any member of staff’s usual log on and password details as this
will enable participants to potentially access information on the Trust’s networks.
If you experience any problems with your laptop that is not covered by this guide then please call:
Cambridgeshire Area Debbie Manning 01480 308216
Chris Hampson 01480 355178
Luton Area Debbie Reichmann 01582 556793
Peterborough Area Ann Fox 01733 758423

Optimum Contact Meridian Specifications

General

Battery Life	Up to 8 hours
RAM	8GB DDR4
Storage	256GB SSD
Display	1920x1080
Operating System	Windows 10

Summary

Electronic Survey Laptops for Use in Luton

How to Access the Patient Survey on the Laptop

General instructions for logging into the patient survey laptop, including user name and password.

For Laptop with Dell ControlPoint Connection Manager

Steps to connect using the Dell ControlPoint Connection Manager for survey access.

For Laptop with Vodafone Mobile Connect

Steps to connect using Vodafone Mobile Connect for survey access.

To Activate the Survey

Procedure to activate the survey by accessing the Meridian icon and survey services.

Survey Usage Instructions

Load Survey and Start

Instructions on loading the survey and initiating it by clicking 'Start Survey'.

Select Area and Service

Guidance on selecting the appropriate area and service/team for the survey.

Patient/Service User Interaction

Steps for patient interaction, including entering comments and submitting the survey.