Outdoor GreatRoom Company Crystal Fire Plus User Manual (English)

Other manuals for Outdoor GreatRoom Company Crystal Fire Plus

Questions and Answers:

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Dr. Tracie Thompson DDSAug 3, 2025
How to fix Outdoor GreatRoom Company Fireplace Accessories burner that will not ignite?
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  Christopher GarciaAug 3, 2025
  If your Outdoor GreatRoom Company Fireplace Accessories burner won't ignite, several factors could be at play. First, check if the propane tank is empty and replace it with a full one. Ensure the gas supply shutoff valve is open. Also, excessive media around the igniter can prevent ignition, so make sure media isn't contacting the ignition electrodes. Other potential causes include a blockage in the gas pathway (check the burner orifice and burner neck), lack of power at the appliance (reset the GFCI outlet, ensure the power adapter is properly plugged in, and all external switches are ON), or dead batteries (replace if applicable).
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Alice BarnesAug 8, 2025
Why are the flames from Outdoor GreatRoom Company Fireplace Accessories burner very blue?
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  Cassandra WilliamsAug 8, 2025
  If the flames from your Outdoor GreatRoom Company Fireplace Accessories burner are very blue and translucent, it could be due to the burner not operating on the correct gas type. Verify that the appliance gas type and supply gas type are the same. Also, the air shutter position might be incorrect. For natural gas, the air shutter should be fully closed, while for propane, it should be open ¼” (6 mm).
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dsimpsonAug 18, 2025
Why are the flames low and burner will not stay lit on Outdoor GreatRoom Company Fireplace Accessories?
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  Christopher DillonAug 18, 2025
  If you're experiencing low flames and your Outdoor GreatRoom Company Fireplace Accessories burner won't stay lit, the burner might not be operating on the correct gas. Verify that the appliance gas type and supply gas type are the same. Additionally, the incoming gas supply pressure could be too low. Verify that the operating pressure at the appliance is at the ideal level.
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dmarshallAug 23, 2025
Why is decorative glass media cracking in my Outdoor GreatRoom Company Fireplace Accessories?
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  dcrawfordAug 23, 2025
  Decorative glass media in your Outdoor GreatRoom Company Fireplace Accessories might crack or split due to normal use over a long period. Over time, the tempered glass media can break down, and replacement glass can be installed after removing the damaged glass. Excessive thermal shock (abrupt temperature changes) over a short period can also cause this. Avoid dumping liquids into the appliance, and protect it from unexpected rain during operation. Covering the appliance when not in use is highly recommended. Replacement glass can be installed after removing the damaged glass.
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Rebecca WernerAug 28, 2025
Why is there a whistling noise during operation of Outdoor GreatRoom Company Fireplace Accessories?
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  Jacqueline RamirezAug 28, 2025
  A whistling noise during operation of your Outdoor GreatRoom Company Fireplace Accessories could be due to the main gas supply using corrugated flex-lines not supplied by OGC. Replace them with whistle-free flex-lines from OGC. Another cause could be blockage in the orifice. Ensure that the orifice is free of obstructions; this should be done by a qualified service technician.

Outdoor GreatRoom Company Crystal Fire Plus Specifications

General

Burner Material	304 Stainless Steel
Warranty	1 year limited warranty
Fuel Type	Propane or Natural Gas
Ignition Type	Electronic
Dimensions	Varies by model
Flame Adjustment	Adjustable
Weight	Varies by model