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Overland Tandberg NEO S Series User Manual
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NEO
®
S-Series Tape Libraries
Service Guide
January 2020
10400666-005
2
Table of Contents
Preface
3
General Product Warnings and Cautions
3
High Voltage
3
Heavy Units in Boxes
4
Heavy Unit Installation/Removal
4
Rack Tipping
4
General Guidelines
4
Product Warranty
5
Typographical Conventions
6
Regulatory Information
7
Table of Contents
9
Chapter 1: Overview
11
Possible Tools Needed
11
Electrostatic Discharge
11
Grounding Methods
11
Identify a Failed Component
12
Chapter 2: Library Troubleshooting
13
Troubleshooting Table
13
Fibre Channel Troubleshooting
15
SAS Troubleshooting
16
Remove Stuck Tape Cartridges
17
Emergency Magazine Release
18
Upgrade the Library Firmware
18
General Diagnostic Tests
18
System Test
18
Slot-To-Slot Test
19
Library Verify Test
19
Operations During the Library Health Check (LHC)
19
Chapter 3: Replacing Parts
21
Add or Replace a Tape Drive
21
Add a New Tape Drive
22
Replace an Existing Tape Drive
23
Replace the Library Controller
24
Prepare the Unit
24
Remove the Library Controller
24
Install the Library Controller
24
Reassemble the Unit
25
Update the System Firmware
25
Add or Replace a Power Supply
26
Add a Redundant Power Supply
26
Replace a Power Supply
27
Replace a Magazine
28
Unlock a Magazine with OCP or RMI
28
Remove the Magazine Manually
29
Install New Magazine
30
Replace the Base Chassis
30
Prepare the Unit
30
Remove Components
31
Remove Old Base Chassis from Rack
31
Move Components to New Base Chassis
31
Install New Base Chassis in Rack
31
Reinstall the Tape Magazines
32
Reconnect Cables and Verify Firmware Version
32
Package Chassis for Shipment
32
Chapter 4: Event Codes and Acronyms
35
Error Overview
35
Error Messaging
35
Error Structure
35
Error Reporting
35
Main Error Codes
36
Sub-Error Codes Related to the Robotic
43
Sub-Error Codes Related to the Library
45
Acronyms and Abbreviations
46
Chapter 5: Technical Specifications
47
Hardware Specifications
47
Operating Environment
48
Maximum Storage Capacity and Data Transfer Rates
48
Logins and Default Passwords
49
Index
50
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Overland Tandberg NEO S Series Specifications
General
Brand
Overland Tandberg
Model
NEO S Series
Category
Server
Language
English
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