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Pace TiVo Mi3 User Manual

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Pace TiVo MG1/Mi3 Installation Guide
Wednesday, July 23, 2014
Private & Confidential for Suddenlink
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Pace TiVo Mi3 Specifications

General IconGeneral
Model NumberMi3
ManufacturerPace
CategoryTV Receiver
TunerDigital
Storage500 GB
RecordingYes
Operating SystemTiVo OS
ConnectivityEthernet

Summary

Pace MG1 Product Overview

Product Positioning

Describes the product's combination of hardware, software, and support.

MG1 Internal Specifications

Processor Details

Details the Broadcom 7425 processor, DMIPS, MoCA, and transcoding capabilities.

Memory Configuration

Specifies the device's memory configuration, including SDRAM and FLASH.

Tuner Capabilities

Details the tuner capabilities, including frequency and stream capacity.

Pace MG1 Back Panel Ports and Connections

RF Input Port

Describes the RF input from the service provider.

Analog AV Outputs

Describes the component video and composite video outputs.

Digital Audio Outputs

Describes the optical audio and S/PDIF output.

HDMI and USB Ports

Details HDMI inputs and USB 2.0 ports.

eSATA and Ethernet Ports

Describes eSATA for external HDD and Ethernet for network connection.

CableCARD Slot and Power Input

Mentions the CableCARD slot and 12V DC power input.

Pace MG1 Front Panel Indicators and Controls

Display and Status Lights

Details the 7-segment display and status indicator lights.

Power Control Button

Describes the power button function for standby mode.

Network Installation Diagrams

MoCA Network Layout Diagram

Illustrates a 5-room MoCA installation with TiVo stream.

Ethernet Network Layout Diagram

Illustrates a 5-room Ethernet installation with TiVo Stream.

Network Dependencies for TiVo MG1

Legacy OOB Channel Requirement

Details Out-of-Band channel requirements for setup and authorization.

Internet Connectivity Requirement

Details internet connectivity needs for service activation and features.

Installation Checklist Summary

Pace MG1 Installation Steps

Lists the required installation steps for the Pace MG1.

Pace Mi3 Installation Steps

Lists the required installation steps for the Pace Mi3.

TiVo Stream Installation Steps

Lists the required installation steps for the TiVo Stream.

Pace MG1 Service Activation Procedure

Pace MG1 Pre-Installation Steps

Pace MG1 Ethernet Coax Bridge Setup

Pace MG1 Initial Power-Up and Setup Preparation

Pace MG1 TiVo Guided Setup: Introduction

Pace MG1 TiVo Guided Setup: Welcome and Getting Started

Welcome Screen and Country Selection

Select the country for TiVo setup.

Getting Started Prompt

Initiates the guided setup process.

Pace MG1 TiVo Guided Setup: Location and ZIP Code

Enter ZIP Code for Local Information

Enter ZIP code to get local program information.

Pace MG1 TiVo Guided Setup: Network Connection Type

Choose Network Hookup Method

Select network connection type (Ethernet or MoCA).

Pace MG1 TiVo Guided Setup: MoCA Network Settings

Network (MoCA) Setup Confirmation

Confirms MoCA networking is enabled.

Network (MoCA) Settings Details

Configure MoCA settings, defaults are typically used.

Pace MG1 TiVo Guided Setup: IP Address Configuration

IP Address Acquisition Method

Configure IP address acquisition (DHCP or static).

Pace MG1 TiVo Guided Setup: Network Access Verification

Accessing Network Resources

Negotiates MoCA, performs DHCP, and verifies internet connectivity.

Pace MG1 TiVo Guided Setup: Information Download and Box Naming

Getting Setup Information Download

Downloads setup information based on ZIP code.

Naming the TiVo Box

Assigns a name to the TiVo box for identification.

Pace MG1 TiVo Guided Setup: Cable Provider and Channel Lineup

Cable Provider Selection

Selects the cable company for channel lineups.

Confirm Channel Lineup Accuracy

Confirms the channel lineup with the selected provider.

Pace MG1 TiVo Guided Setup: Premium Channel Selection

Manage Premium Channel List

Selects premium channels to be added to the lineup.

Pace MG1 TiVo Guided Setup: Final Confirmation

Setup Completion and Next Steps

Indicates completion and starts guide data download.

Pace MG1 CableCARD Pairing: Overview

Pace MG1 CableCARD Pairing: Navigating the Menu

Pace MG1 CableCARD Pairing: Pairing and Network Details

CableCARD Pairing Information Display

Displays CableCARD ID, Host ID, and Data values for validation.

Network Setup Verification Steps

Verifies network setup and channel map reception.

Pace MG1 CableCARD Pairing: Validation Steps

Conditional Access Status Check

Checks conditional access status, showing '?' or 'V'.

Initialization and Pairing Confirmation

Confirms channel map and authorizations, tunes live video.

Pace MG1 System Information Verification

Pace Mi3 Installation and Connectivity

Pace Mi3 TiVo Guided Setup: Introduction

Pace Mi3 TiVo Guided Setup: Display Settings

TV Aspect Ratio Selection

Selects the TV aspect ratio for the Mi3.

Video Output Format Selection

Selects desired video output formats.

Pace Mi3 TiVo Guided Setup: Network Configuration

Network Hookup Method Selection

Selects network connection type for the Mi3.

Pace Mi3 TiVo Guided Setup: IP Address and Setup Info

IP Address Acquisition Method

Configure IP address acquisition for the Mi3.

Getting Setup Information Download

Downloads configuration information for the Mi3.

Pace Mi3 TiVo Guided Setup: Finalizing Setup

Setup Information Continuation

Continues setup info download and proceeds to TiVo Central.

Accessing TiVo Central

Accesses TiVo Central for verification and further use.

TiVo Stream Installation and Purpose

TiVo Stream Setup: Connectivity and Boot Up

Connectivity and Power-Up

Connects TiVo Stream to router and powers it on.

Device Boot Up Process

Waits for the Stream LED to turn solid white.

TiVo Stream Setup: App Download and Device Pairing

Download and Install TiVo App

Downloads the TiVo App from the App Store.

Media Access Key Entry for Pairing

Enters a Media Access Key to pair the iOS device to the MG1.

TiVo Stream Setup: Media Access Key and App Settings

Retrieve Media Access Key from STB

Accesses TiVo Central to retrieve the Media Access Key.

Access App Settings for Streaming

Accesses app settings for streaming configuration.

TiVo Stream Setup: Service Verification and Streaming Test

Streaming Setup Verification Steps

Verifies software version, activation, and network bandwidth.

Execute Manual Service Call

Performs a manual service call for firmware and account settings.

TiVo Stream Setup: Monitoring Service Call Progress

Monitor Service Call Progress

Monitors progress of the service call.

Review Full System Information

Views the current state of the TiVo Stream after service call.

TiVo Stream Setup: Streaming Test and Restart Procedure

Handle Pending Restart Scenario

Reboots the device if firmware update requires it.

Perform Streaming Test

Tests streaming by selecting a program from Guide or My Shows.

TiVo Stream Setup: Streaming Content Confirmation

Troubleshooting: Network Error Codes (Nxx)

N01: Network Adapter Not Detected

Error when a network adapter is not detected.

N02: DHCP Server Not Found

Error when a DHCP server is not found on the network.

N03: DHCP IP Assignment Failure

Error when the DHCP server cannot provide an IP address.

N04: Router Problem Indication

Error indicating a router problem.

N05: IP Address Conflict Error

Error when an IP address is already assigned.

N06: Wireless Connection Failure

Error when unable to connect to a wireless network.

N07: Router Not Found Error

Error indicating the router could not be found.

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