40 Treo 750
Synchronization with the desktop synchronization software isn't working
Try to sync after each of the following steps. If the sync is successful, you don’t need to do the rest
of the steps. If you still can’t sync after finishing the steps, check the User Guide for more
troubleshooting tips.
1. Make sure the USB sync cable is securely connected to your Treo 750 and to a built-in USB port
on your computer (not on a USB hub). See "Synchronize for the first time" on page 28.
2. Make sure that the desktop sync software is running:
Treo 750: Look for the ActiveSync icon (Windows XP) or the connection icon (Windows
Vista) at the top of your Treo 750 screen. If you don’t see it, press Start , select Programs, and
then select ActiveSync. Press Menu (right action key) and select Connections. Make sure
the Synchronize all PCs using this connection box is checked and that USB is selected from the
list.
Windows XP Computer: Look for the ActiveSync icon in the taskbar in the lower-right
corner of the screen. If you don’t see it, click Start > Programs > Microsoft ActiveSync.
Windows Vista Computer: Make sure Windows Mobile Device Center is running by clicking Start
> All Programs > Windows Mobile Device Center.
3. Do a soft reset by pressing the Reset button behind the expansion card slot door with the tip of
the stylus.
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