Troubleshooting
Operation
Symptom Cause and solution Reference pages
No power
• Is the AC adaptor securely connected to the AC outlet? – – –
• If the power plug of the AC adaptor connected properly? – – –
• Is the LAN cable connected securely to the LAN connector for IP control
<LAN LINK/ACT>?
page 18
• Is the network cable for the PoE+ (IEEE 802.3at compliant) compatible power
supply device and the unit connected properly?
Installation
Instructions
→ “Connections”
→ “System
example 3 (IP image
transmission, PoE+)”
• Power may not be supplied if the total power limit is exceeded on power supply
devices that allow connections to multiple PoE+ terminals.
→ For details, refer to the operating instructions for the PoE+ power supply device.
– – –
• If the unit is connected to the controller, has it been connected properly?
→ For details, refer to the operating instructions for the controller.
Installation
Instructions
→ “Connections”
• When performing operations from a wireless remote control
→ Also refer to the “Cannot operate using the wireless remote control” item.
– – –
Cannot operate
( common to wireless remote control,
controller)
• Is the power on?
→ If the unit’s status display lamp is off or lights up orange, it means that the unit’s
power is not on.
page 31
• The safe mode function may have been activated. page 139
• Have the limiter functions been set? pages 137 to 138
• Has the unit you want to operate been selected properly? page 32
Cannot operate using the wireless
remote control
• Have the remote control’s batteries run down or have the batteries been installed
with their polarities reversed?
→ If the status display lamp does not blink even when the wireless remote control is
operated near the wireless remote control signal light-sensing area, it means that
the batteries have run down. Replace the batteries.
– – –
• Have the wireless remote control ID settings (CAMERA <1> to <4>) been set
correctly?
page 26
• Is there a fluorescent light or plasma monitor near the unit and, if so, is the
wireless remote control signal light‑sensing area exposed to its light?
page 15
Cannot operate using the controller
• Is the unit connected to the controller properly?
→ For details, refer to the operating instructions for the controller.
Installation
Instructions
→ “Connections”
• Has the initial account been set up?
→ If the initial account has not been set up yet, this unit can be recognized by either
AW-RP150 or AW-RP60, but they are not able to control it.
page 28
• It may be necessary to upgrade the version of the controller so that the controller
will support the unit.
→ For details on upgrading, visit the support page on the following website.
https://pro-av.panasonic.net/
– – –
The unit turns in the opposite
direction to the one operated
• Has the stand‑alone (Desktop) installation setting been selected correctly? page 59, page 87
• The reversal setting may have been established at the controller if the unit is
connected to the controller.
→ For details, refer to the operating instructions for the controller.
– – –
140
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