31
Troubleshooting
6 When all the hardware has been checked, confi rm the diagnostic check results.
If the display is red and the message “Check Result TEST FAILED” is displayed, you can assume that there is
a problem with the computer’s hardware. Confi rm which hardware component is displayed as red, and contact
Panasonic Technical Support.
If the display is green and the message “Check Result TEST PASSED” is displayed, the computer’s hardware
is operating normally. Continue using the computer as is. If the computer still does not operate properly, reinstall
the software. (
page 22)
NOTE
If you run a memory diagnostic check after installing a new RAM module (sold separately) and the message "Check
Result TEST FAILED" is displayed:
Remove the additional RAM module and run the diagnostic check again. If the message "Check Result TEST
FAILED" is still displayed, you can assume that there is a problem with the internal RAM module.
7 After the diagnostic check is complete, click (close), or press
Ctrl
+
Alt
+
Del
to re-
start the computer.
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