Panasonic KV-S4065CW - Appendix: Troubleshooting; Troubleshooting Common Issues

Troubleshooting
If a problem occurs while the scanner is being used, check the following items and check the scanner status
with User Utility. If the scanner still malfunctions, turn it OFF, unplug the power cord and call for service.
Symptom Possible Cause Remedy
The front door cannot be
opened.
The screw is not loosened.
Open the pre-imprinter door and
loosen the screw.
(Refer to "Installing the Unit" in the
Installation Manual.)
The ready indicator does not
light
when
the power switch is
turned ON.
The power cord is not plugged in. Insert the power plug firmly.
Problem with power supply.
Disconnect the scanner from the
electric outlet and call for service.
The computer does not
recognize the scanner.
The scanner
is not functioning
correctly.
The scanner is not connected to the
computer correctly.
Connect the USB cable correctly.
The software is not installed correctly.
Uninstall the software from the
computer, and then install the
software again. (Refer to "Installing
the Software" in the Installation
Manual.)
The USB interface of the computer is
not installed correctly.
Check the computer whether the USB
interface of your computer is installed
correctly using the device manager
’s
property.
The scanner is connected via USB
hub.
Do not connect via USB hub.
There is a problem with the USB
cable.
Use the included USB cable or a
certified Hi-speed USB 2.0 cable.
The scanner entered Standby mode
after not being used for a certain
period of time.
Restart the scanner by pressing any
one of the buttons for more than
1 second so that the computer can
recognize the scanner.
Scan speed is slow.
The
scanner is connected over a USB
1.1 connection.
Connect over USB 2.0.
The document has been
loaded
on
the hopper, but the
scanner does not start
scanning.
The document is not loaded properly.
Load the document correctly.
(Page 26)
The sensor cannot detect the
document as the edge of the
document is curled.
Flatten the document (page 21) and
load it again (page 26).
Operating Manual 77
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Appendix