19
Problem LED color Cause Solution
When initial setup 
is performed 
using WPS‚ the 
following screen is 
displayed and the 
setup cannot be 
completed.
The camera’s LED 
indicator is lit in 
yellow.
The camera is not in 
WPS mode. 
The 
SETUP button 
was not pressed for 
long enough.
•  Follow the on-screen instructions‚ and press 
and hold the 
SETUP button on the camera 
until the LED indicator starts blinking (about 5 
seconds).
The camera’s LED 
indicator is lit in 
blue.
The WPS button was 
pressed on another 
router which is 
different from the 
router your mobile 
device is connected 
with.
•  Reconnect your mobile device to the router 
whose WPS button was pressed‚ restart the 
[
HomeHawk] app‚ and then follow the on-
screen instructions. 
A network clash has 
occurred because 
you have 2 wireless 
routers at home that 
are using the same 
channel or channels 
of a close frequency.
•  Unplug all the wireless routers and plug them 
in again.
If the situation still does not improve‚ refer to 
your wireless router’s manual for information 
on how to change the router channel of your 
wireless network.
The “Isolation” 
function on the 
wireless router is 
enabled.
•  Sometimes when the “Isolation” function 
is enabled‚ the camera will not be able to 
communicate with your mobile device via 
your wireless router. Disable the “Isolation” 
function on your wireless router. For details‚ 
refer to your wireless router’s manual.