[Group Call Pickup]
• A specified number of call pickup groups can be created, each of which consists of extension user groups.
One extension user group can belong to several call pickup groups. (® 8.1.1 GROUP FEATURES)
[Example]
Extension User
Group 1
Call Pickup Group 1
Extn. 100 Extn. 101
Extension User
Group 2
Extn. 102 Extn. 103
Extension User
Group 3
Extn. 104 Extn. 105
Call Pickup Group 2 Call Pickup Group 3
Extension User
Group 4
Extn. 106 Extn. 107
[Caller Information Display before Call Pickup]
• This feature is available only under the following conditions:
– The "Caller Information Display before Call Pick
-up" setting is enabled.
– Directed Call Pickup is enabled for the extension picking up the call.
– The assigned button is a DSS button and not an NDSS button.
[Call Pickup Group Monitor]
• This feature is available only under the following conditions:
– The Call Pickup Group Monitor Feature setting is enabled in call pickup group settings.
– The Call Pickup Group Monitoring setting is set to "Display & Tone1–3" or "Display only" in
extension settings.
– The LCD display time is set in Call Pickup Group Monitor—LCD Display Duration (s) in timer
settings.
• When a call arrives at a call pickup group, the following information is displayed on idle PTs.
– Name associated with the caller’s number
– The caller’s number
– Name and extension number of the called extension
– Absent Message of the called extension
• If an extension belongs to several call pickup groups, its user can monitor calls for all call pickup groups.
However, the lowest numbered call pickup group is prioritized.
• Up to 256 extensions can be monitored (refer to Call Pickup Group Monitoring in extension settings).
• The caller information will stop being displayed in the following cases:
– When the PT becomes active from an idle state.
– When a button other than the ANSWER button is pressed. (The display will change according to the
performed operation.)
• For one-numbered extensions, the main extension and sub extension operate separately according to their
individual call pickup group monitoring settings.
• Telephones that support this feature are as follows:
– IP-PTs
*1
– DPTs
*1
*1
Except models with a single line LCD.
• Extensions that are subject to restrictions through COS (e.g., restrictions on internal or CO line calls) cannot
display monitoring information.
• This feature is not affected by whether a DSS button is set to pick up a call at a specified extension.
• Telephones in the following states cannot use this feature:
– When in wrap-up mode
64 Feature Manual Document Version 2016-03
4.1.8 Call Pickup
To Next Page
Loading...
