Note
In method b), if an extension has one or more ICD Group buttons for an incoming call distribution
group and
all the ICD Group buttons on the extension are occupied, the Group Call Waiting feature
for the group will not work at the extension.
3. No Reply Redirection (UCD or Priority Hunting Method)
If a
call received at a member extension is not answered within a preprogrammed time period (No Answer
time), the call will be redirected to the next member extension. If there is no idle group member, the call
queues at the target extension until a group member becomes available.
Conditions
• Automatic Call Distribution (ACD) does not work for ISDN extensions or PS Ring Groups.
• FWD/DND Extension
System programming for each incoming call distribution group is required to skip or ring extensions which
have the FWD or DND feature set. If set to ring, the FWD/DND settings are ignored. (® 2.3 Call Forwarding
(FWD)/Do Not Disturb (DND) Features)
• The Group Call Waiting feature cannot be used with the VIP Call feature (® 2.2.2.5 VIP Call) and/or
Wrap-up feature (® 2.2.2.7 Log-in/Log-out). To use the VIP Call feature and/or Wrap-up feature, Call
Waiting mode on each extension should be off.
PC Programming Manual References
11.1.1 PBX Configuration—[3-1-1] Group—Trunk Group—TRG Settings—Main—
Line Hunting Order
11.5.1 PBX Configuration—[3-5-1] Group—Incoming Call Distribution Group—Group Settings
→Main— Distribution Method
→Main— Call Waiting Distribution
→Miscellaneous— Extension No Answer Redirection Time
→Miscellaneous— Maximum No. of Busy Extension
11.5.1.1 PBX Configuration—[3-5-1] Group—Incoming Call Distribution Group—Group Settings—Member
List— Delayed Ring
11.5.3 PBX Configuration—[3-5-3] Group—Incoming Call Distribution Group—Miscellaneous
→ Options—Wrap-up Timer based on
→ Options—Longest Idle Distribution
56 Feature Guide
2.2.2 Incoming Call Distribution Group Features
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