Feature Manual References
20.1.65 Unified Messaging—Operator Service
Operator Service—No Answer Coverage Mode
Specifies how to handle operator calls when they are not answered within the time period set in Operator
Service—Operator No Answer Time (10-60 s).
Default
Caller Select
Value Range
Caller
Select: Allows the caller to leave a message or call another extension. In the following cases, the caller
cannot call another extension:
a. No input to Automated Attendant.
b. When the
No DTMF Input Operation setting of a Custom Service is set to "Operator".
Leave Message: Instructs the caller to leave a message in the operator
’s mailbox.
Disconnect Message: Disconnects the caller after playing "Thank you for calling.".
Next Operator: Transfers the caller to the next operator.
Maintenance Console Location
23.2 UM Configuration—[4-2] Service Settings—Parameters
PC Programming Manual References
20.1.2 UM Configuration—[1-2] Mailbox Settings—Full Setting—
No DTMF Input Operation
Feature Manual References
20.1.65 Unified Messaging
—Operator Service
Operator Service—Operator No Answer Time (10-60 s)
When a call to an operator is not answered within the time set, the system will offer other options as defined
by Operator Service—No Answer Coverage Mode.
Note
• This time applies to Operator 1, 2, and 3.
• If more than one operator is assigned, we recommend setting this value to 15 s.
Default
30 s
Value Range
10–60 s
Maintenance Console Location
23.2 UM Configuration
—[4-2] Service Settings—Parameters
Document Version 2016-03 PC Programming Manual 1011
23.2 UM Configuration—[4-2] Service Settings—Parameters
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