1.10 Utilising the Call Centre
1.10.1 Leaving an Incoming Call Distribution Group (Log-in/Log-
out, Wrap-up)
You can control your status in an incoming call distribution
group. When in the Log-out mode, incoming calls to the
group will not ring at your extension. When you return,
calls will again ring at your extension. (Default: Log-in)
Even if your extension is logged-in, you can have a
specified time period (wrap-up time) when you will not
receive calls after completing a previous call. This time
can be used for you to write a report and so on.
You can also manually select "Not Ready" mode to
temporarily leave a distribution group.
Log-in
Log-out
Wrap-up
Talk.
Not Ready
Ready
To set Log-in/Log-out
Off-hook.
On-hook.
PT/SLT/PS/SIP Extn./S-PS
Enter 736.
Log-out
Log-in
0
1
OR
Enter ICD Group extension
number or .
Specified
OR
ICD Group
extension no.
All
3 67
Enter 0 or 1.
C.Tone
ICD Group: Incoming Call Distribution Group
1.10 Utilising the Call Centre
Operating Manual 193
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