<Display>
Date/Time &
extension no.
<DSS>
Busy Status Monitor
Initial Display
<Display>
Queuing Monitor
<DSS>
Busy Status Monitor
Monitoring the
Call Status
<Display>
Call Log History
<DSS>
Busy Status Monitor
<Display>
Queuing Monitor
<DSS>
Log-in/Log-out Monitor
Monitoring the Call Status
and Log-in/Log-out Status
"SPRVS"
"EXIT" "EXIT"
"LOG""EXIT"
739
ICD Group: Incoming Call Distribution Group
ICD Group
extension
no.
Monitoring the Status of Waiting Calls
The Supervisor extension can monitor the status of calls waiting to be answered in the queue. If an
incoming call distribution group has an overflowed call, the display shows the status automatically.
The following information is displayed.
<Queuing Monitor>
• The current date/time
• The ICD Group extension number/name
• The number of waiting calls
• The longest waiting time
<Call Log History>
• The date/time when cleared at last time
• The total number of received calls
• The number of overflowed calls
• The number of unanswered calls
• The average waiting time of queuing calls
To monitor
On-hook.
Enter ICD Group
extension number.
Off-hook.
Display PT
Enter 739.
3 97
C.Tone
ICD Group
extension no.
ICD Group: Incoming Call Distribution Group
1.10.2 Monitoring and Controlling the Call Status of an Incoming Call Distribution Group (Incoming Call Distribution
Group Monitor)
196 Operating Manual
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