Panasonic KX-NS1000 - Supervisory Monitor (ACD) Control

4.1.3 Supervisory Monitor (ACD) Control
–
Monitor Control & Execute
– ACD Report Analysis
• Note:
The Supervisory Monitor (ACD) Control feature cannot be used at the same time as
Hospitality features. (Refer to "1.12.1 Using the Telephones in a Hotel-type Environment
(Hospitality Features)".) For details, consult your system administrator.
By specifying an ACD Supervisor for extension users, the ACD Supervisor can check and analyse the
operating conditions of an ICD group. This is done by monitoring the current condition of the ICD group, and
by collecting and analysing statistical ACD report information.
ICD group monitoring enables recording of ACD report data and allows various analyses based on that
data. To analyse the ACD report, there are three filters: "Group", "Agent", and "Call". The filtered ACD
report data can be printed out and exported in CSV format. You can also create graphs (pie charts or bar
charts) to easily analyse ACD reports. The flow from ACD report data collection to analysis is shown below:
4.1.3 Supervisory Monitor (ACD) Control
324 Operating Manual